Policies

Shipping

We operate out of Buffalo, NY and ship to all fifty states via USPS, UPS, or FedEx. Most orders ship within 1-2 business days. We do our best to provide the most accurate rates; however, we reserve the right to change your selected service to another comparable provider at our discretion. This is to provide you the best rate and to avoid any additional surcharges.

International

Our platform is not currently able to handle international orders, but we can provide a shipping quote for most countries. Contact us for details.

Local

We provide a drop-off service in Erie and Niagara counties. We may provide this service to addresses in WNY at our discretion. Contact us for availability.

 

Payment

We accept credit and debit card payments through Shopify and PayPal. We also accommodate mail orders by check or money order. Make all checks payable to House of Old and New, LLC. If you are ordering by mail, please contact us first so that we can hold the item for you.

House of Old and New
4498 Main St Ste 4 #125
Buffalo, NY 14226-3826

 

Return Policy

You have 3 days from the date of receipt to contact us regarding a return. The item must be in the same condition as it was received. The cost of shipping and return shipping are not refundable. Sale items are final and cannot be returned. Please contact us if an item was damaged in transit or if for any reason you are not satisfied with your purchase and we will do everything we can to make it right.

 

Privacy Policy

When you place an order on our site or attempt to do so, we collect order information from you, including:

  •     your name
  •     billing address and shipping address
  •     payment information
  •     phone number
  •     email
We use the order information that we collect to fulfill your order, including processing payment, arranging shipping, invoicing, and sending status updates about your order via email.

When you sign up for our newsletter, either through the inline form or through checkout, we use your email to provide information or advertising relating to our products or services.

We share this information for the reasons described above with third parties including: with Shopify to bring you the web page, newsletter, and notifications; with Shopify payments or PayPal for secure payment processing; with Pirate Ship or Parcel Monkey for shipping rates; and with UPS, USPS, or FedEx for couriering. Our site does not use cookies, log your IP, or use third party analytics, although Shopify's privacy policy, terms, and conditions may still apply.